Shipping and Returns Policy

Shipping Policy

Thank you for shopping with us. We strive to deliver your electronic products and connectors safely and on time.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends, or public holidays will be processed on the next business day.

2. Shipping Methods & Delivery Time

  • We partner with trusted courier services to ensure safe and timely delivery.
  • Estimated delivery time: 4–7 business days (depending on location).
  • Remote or international orders may take longer, subject to customs clearance and courier timelines.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on order weight, size, and destination.
  • Free shipping may be available on orders above [₹999 / $400] (if applicable).

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email/SMS.
  • You can track your shipment on the courier’s office until it reaches your address.

5. Delivery Terms

  • Please ensure the shipping address and contact details provided are accurate.
  • We are not responsible for delays caused by incorrect addresses, unforeseen courier delays, or customs clearance.
  • If the package is undeliverable and returned to us, re-shipping charges may apply.

6. Damaged or Missing Items

  • If your package arrives damaged or with missing items, report it within 48 hours of delivery with proof (photos/videos).
  • We will arrange a replacement or refund as per our Refund Policy.

7. International Shipping (if applicable)

  • Import duties, taxes, or customs fees are the responsibility of the customer.
  • Delivery timelines may vary due to customs clearance procedures.

For questions about shipping or delivery, please contact us:

lemonteoffice@gmail.com, +91 7339679246

Refund Policy

Thank you for shopping with us. We value your satisfaction and strive to provide quality products. If you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds

  • Refund requests must be made within 7 days of the purchase date.
  • To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it.
  • Certain items (e.g., customized products, or perishable goods) are non-refundable.

2. Process

  • To request a refund, please contact us at lemonteoffice@gmail.com with your order number and reason for the return.
  • Once we receive your request and verify eligibility, we will notify you of approval or rejection

3. Refund Method

  • Approved refunds will be issued to your original payment method within 10 business days.
  • Shipping fees (if applicable) are non-refundable.

4. Exchanges (if applicable)

  • We replace items only if they are defective or damaged. To request an exchange, contact us at lemonteoffice@gmail.com.

5. Late or Missing Refunds

  • If you haven’t received a refund within 10 days, first check with your bank, as processing may take time.
  • If the issue persists, contact us at ⦁ lemonteoffice@gmail.com